American Tower Real Estate Account Manager in Woburn, Massachusetts
The Land Management Organization protects and enhances the Company’s real estate interests by complying with contractual financial obligations, mitigating risk managing leases, and enhancing the landlord experience.
The Real Estate Account Manager develops and maintains relationships with owners (or owners’ agents) of buildings managed by the Company. The Account Manager negotiates, prioritizes, executes, manages, and resolves, on a site by site basis, all matters affecting the commercial readiness and security of the Company’s portfolio properties. The Account Manager administers all contracts with owners, including management agreements, lease and sublease easements, rooftop easements, or similar contractual arrangements, to ensure that all obligations are met, resolve any disputes, and generally oversee American Tower’s performance. The Account Manager serves as the single point of contact for property owners for all relationship and performance issues as they relate to collocation projects on these managed sites. The incumbent coordinates with numerous internal stakeholders to determine the financial and legal requirements of each matter and manages issues from end-to-end. Primary functions include, but are not limited to, resolution of owner damages claims and related matters, negotiation of landlord consent and compound expansions, financial modeling, profitability analysis, project management, and project prioritization.
Interface with large portfolio of property owners andproperty managers to execute on strategic plans for each account in order tomitigate churn risk, improve profitability, and provide for an enhancedcustomer experience.
Serve as a single point of contact with owners (or theiragents) for all required approvals for new collocation opportunities andexisting rooftop tenant modifications.
Negotiate business terms with owners for tenant rents, revenueshare terms, consents, compound expansions, and agreement extensions.
Resolve issues involving agreements with property ownerswhile delivering consistent, high-quality customer service.
Collaborate with internal parties to identify opportunitiesto enhance asset and portfolio value and execute projects within establishedbudgets and timelines.
Conduct financial analysis-associated pricing andnegotiation of projects to ensure timely and appropriate completion.
Properly track and provide real-time information for allmatters, with a focus on data integrity, in order to easily report andcommunicate project status and forecasted timelines.
Maintain database of all relevant contacts and notes ofinteractions with property owners currently contracted with the Company.
Ensure all applicable processes, procedures, and policiesare supported, documented, well communicated, and adhered to in a consistentand repeatable manner.
Identify and contribute to the implementation of systemsenhancements geared toward optimizing workflows, collaboration, and dataquality.
Other duties as assigned
Demonstrated track record of building meaningful productiverelationships with property owners, landlords, lessors, or other externalclients.
Ability to diagnose business challenges and then customizesolutions and apply best-practices
Strong organization, planning, and project managementskills; ability to prioritize tasks to meet requirements and deadlines.
Ability to work with different functional groups and levelsof employees to effectively and professionally achieve results
Self-motivated; able to work both independently to completetasks and respond to department requests and with others to utilize their resourcesand knowledge to identify quality solutions.
Ability to work in a time-sensitive and high volumeenvironment.
Ability to identify key contacts for follow up; excellentability to communicate project and status updates to team and cross-functionallyto ensure understanding.
Good strategic and problem solving skills to effectivelyinfluence decision making in key negotiations.
EDUCATION AND EXPERIENCE:
Bachelor’s degree or equivalent real estate experiencerequired
Minimum of 3 years of experience in customer servicerequired; account management or real estate experience preferred
Prior commercial leasing or property management experiencepreferred
Approximately 100% performed in climate-controlled internal office environment working under normal office conditions. Approximately 35% travel may be required in support of the position’s responsibilities.
While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel and crouch, lift weight or exert a force up to a maximum of 25 pounds.
American Tower (the “Company”) is an equal opportunity employer and is committed to a diverse workforce. The Company is committed to a policy of equal employment and will not discriminate against an applicant or associate based on his or her age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy or any other category protected under federal, state or local law, regulation or ordinance.
To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process can contact us at (617) 587-7911 for assistance.