American Tower

Job Information

American Tower Program Manager, Learning and Development in Woburn, Massachusetts


The Learning and Development team partners with departments across the organization to understand business needs and develop or source training solutions that support business objectives. Using proven expertise in adult learning and instructional design principles, the Learning & Development Program Manager develops, oversees, administers, and continually improves a portfolio of enterprise learning programs. The incumbent also establishes and manages external training providers including vendors, universities, and others that provide supplemental or extended learning opportunities in support of employee development needs. Regularly scanning for ways to improve learner experiences and business outcomes through enhanced content, delivery methods, etc ., the Learning and Development Program Manager ensures that training programs remain current, efficient, and effective.


  • Partner withbusiness leaders and Human Resources Business Partners to determine learningneeds (with a focus on specific performance expectations) and identifycost-effective training solutions.

  • Cultivateand manage relationships with training suppliers (learning and development(“L&D”) vendors, universities, others) whose expertise aligns with theCompany’s business needs and L&D strategy.

  • Identify,negotiate, and customize content with vendors for employee programs; researchand create a database for outside training programs and resources tosupport common and emerging employee training needs.

  • Manage L&Dprojects and operational support for training programs.

  • Manage and evolve assigned trainingprograms, including quality of content, instruction methods, cost,timelines, outcomes, etc .; sourcenew content as appropriate; ensure content aligns with the broader L&Dstrategy and business imperatives.

  • Develop and implement training curriculausing multiple methodologies and platforms, including classroom andvirtual classroom sessions, web-based events, and online training courses.

  • Facilitate training and make formalpresentations to all levels of employees.

  • Evaluate and communicate the impactof key L&D programs on learner performance and business imperatives.

  • Develop and manage the annualtraining calendar to the needs of the Company,partnering with business leads and Human Resources to align with changingneeds and priorities.

  • Partnerwith the corporate Employee Development team to design and implementprocesses, systems, and tools for effective employee development, skillsand technical training, and data capture.


  • Other duties as assigned.


  • None.


  • Able to build relationships and collaborate with clients and keystakeholders to identify learning needs, develop materials, and implement themin a way that supports performance change.

  • Demonstrated success at prioritizing responsibilitiesand functions in a fast-paced environment; strong follow-up skills; demonstrated projectmanagement capabilities to successfully manage multiple training efforts simultaneously.

  • Successful track record of identifying,sourcing, and managing external training and development resources to addressbusiness needs.

  • Able to develop and facilitate in-person and virtual learning inan effective and engaging way.

  • Ability to work with different functionalgroups and levels of employees to effectively and professionally achieveresults.

  • Able to create quality, customized training content in differentdelivery modalities.

  • Demonstrated success at evaluating and reporting impact of L&Dprograms.

  • Strong written and oral communication skills,including the ability to present ideas and suggestions clearly and effectively.

  • Highlymotivated, confident style with an ability to influence and inspire others.


  • Bachelor’s degree required.

  • Minimum of 5 years of experience developingand implementing successful L&D programs required.

  • Strong working knowledge of currentinstructional theories and principles applicable to both web-based andinstructor-led learning programs required.

  • Experience managing outside vendorsrequired.

  • Experience with adult learning principlesand learning transfer preferred.

  • Experience with instructionalsystems design, human performance improvement, or organizationaldevelopment preferred.


Approximately 100% performed in climate-controlled internal office environment working under normal office conditions. Approximately 10% travel may be required in support of the position’s responsibilities.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel and crouch, lift weight or exert a force up to a maximum of 25 pounds.

American Tower (the “Company”) is an equal opportunity employer and is committed to a diverse workforce. The Company is committed to a policy of equal employment and will not discriminate against an applicant or associate based on his or her age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy or any other category protected under federal, state or local law, regulation or ordinance.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process can contact us at (617) 587-7911 for assistance.