American Tower Account Project Manager, Leasing Operations in Woburn, Massachusetts
The Account Project Manager oversees, for an assigned account, the end to end leasing process including application management, lease negotiations, regulatory and legal compliance, purchase order (“PO”) management, forecast revenue management, and completion of required approvals and deliverables. The incumbent drives strong customer service both internally and externally and ensures client relationships are well maintained at the market level, all while ensuring project timelines are met and within budget. The incumbent must utilize excellent time management skills to effectively manage a high volume of daily tasks and outstanding deliverables through a number of reporting tools, including but not limited to On-air Access, Salesforce.com, Siterra, Cognos, OASIS, Oracle, Noetix, and Ad Hoc Reporting. The incumbent also updates customers and management about the progress of pending projects.
Manage the end to end leasing process for assigned customers within a designated region (application to close out), which will include:
Initiating and defining project objectives and scope
Allocating appropriate resources
Establishing a project timeline and communication plan which includes project deliverables, milestones and required tasks
Reviewing status reports and modifying schedules and plans as required to meet customer expectations
Monitoring progress against the plan
Create, update, and manage individual projects to ensure reported deliverable forecasts are met.
Build and maintain strong customer relationships; maintain consistent communication and manage customer interaction and expectations through project milestone consistency.
Provide leadership to customers and cross functional teams throughout the project life cycle.
Proactively identify all lease contingencies and collaborate cross-functionally to develop an efficient action plan to address them. Set proper forecasts with the client and manage cross-functional team’s activities to ensure timely resolution.
Manage PO activities across the leasing process to ensure timely delivery and receipt of required leasing fees.
Manage customer installation requests by reviewing necessary documentation and ensuring customers adhere to set standards of care prior to construction.
Ensure customer adheres to all contractual and commercial obligations governed by master lease agreements.
Ensure repeat business across the assigned account through sustainable and repeatable processes and performance against customer expectations.
Ensure the Company’s goals, objectives, quality standards, policies, and procedures are adhered to and that consistent communication occurs throughout area of responsibility as well as though the department and across the Company.
Manage internal processes and clearances to ensure and document compliance with policies and procedures prior to releasing any project to the Construction team.
- Other duties as assigned.
Proven project management skills with a disciplined approach to consistent implementation.
Ability to solve complex problems for issue resolution and prioritize tasks for self and team to meet requirements and deadlines.
Sound financial analysis and budgeting skills.
Ability to work with different functional groups and levels of employees throughout the organization to effectively and professionally achieve results.
Strong follow-up skills; ability to organize applicable timelines and follow up with internal and external customer needs.
Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
Ability to accomplish multiple tasks within agreed upon timeframes through effective prioritization of duties and functions in a fast paced environment.
Strong track record of building and maintaining solid relationships with internal and external customers and vendors.
Self-motivated; able to work both independently to complete tasks and respond to department requests and with others to utilize their resources and knowledge to identify high quality solutions.
EDUCATION AND EXPERIENCE:
Bachelor’s degree required or equivalent work experience.
Minimum of 3 years of project management experience required.
Minimum 5 years’ experience in a position that involved customer interaction and support required.
Demonstrated expertise at managing high volume transactions, with network deployment project experience, site acquisition, or construction management responsibilities preferred.
Strong working knowledge of all aspects of the wireless tower industry, including knowledge of tower citing and construction, engineering, zoning, tenant and ground leases, and regulatory compliance preferred.
Approximately 100% performed in climate-controlled internal office environment working under normal office conditions. Approximately 5% travel may be required in support of the position’s responsibilities.
While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel and crouch, lift weight or exert a force up to a maximum of 25 pounds.
American Tower (the “Company”) is an equal opportunity employer and is committed to a diverse workforce. The Company is committed to a policy of equal employment and will not discriminate against an applicant or associate based on his or her age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy or any other category protected under federal, state or local law, regulation or ordinance.
To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process can contact us at (617) 587-7911 for assistance.