American Tower

Job Information

American Tower Network Operations Engineer in Cary, North Carolina


The Network Operations Engineer ensures the stability and integrity of enterprise voice, data, video, and wireless network services. This is achieved by planning, designing, and developing local- and wide area networks across the organizational and cloud services. In addition, the Network Engineer participates in installing, monitoring, maintaining, supporting, and optimizing all network hardware, software, and communication links. The incumbent also analyzes and resolves network hardware and software problems in a timely and accurate fashion and provides end-user training.

To be, the incumbent must have a strong understanding of network infrastructure and network hardware and be able to implement, administer, and troubleshoot network devices, including WAPs, firewalls, routers, switches, and controllers. A deep knowledge of application transport and network infrastructure protocols is also needed.


  • Develop and maintain asset planning and management strategy for network design and operation.

  • Develop and implement network guidelines and performance standards for QoS, Security, and Network Monitoring.

  • Maintain and administer AWS Cloud Core, Distribution, and Customer Edge Devices which includes but is not limited to Cisco, Ruckus, Brocade, and planet layer 2 and layer 3 network devices.

  • Analyze complex technical problems across all technology layers for quick resolution using packet capture and other diagnostics tools.

  • Work with third-party carriers, vendors, and suppliers to resolve network issues and plan for growth.

  • Analyze current network performance and plan for future needs.

  • Support and administer firewall environments in line with security policy; identify and mitigate potential network vulnerability risks.

  • Work with Engineering department support teams to update policies and procedures relating to the upkeep and performance of all parts of the network, including hardware and software.

  • Work and collaborate with IT groups and business units in support of projects, application performance, and security compliance to build and deliver solutions.

  • Participate in on-call support for issues outside of regular business hours.

  • Facilitate internal meetings with managers and other team members, or meetings with vendors completing project activities, to review project status and implement changes as necessary.

  • Collect, draft, and deliver to management Event Analyses and/or Root Cause Analysis (“RCA”) and RCA summations.

  • Document network processes, procedures, working instructions, work-flows, network topology data, and as-built data.


  • Other duties as assigned.


  • None.


  • Familiarity with Amazon Web Services: EC2, S3, CloudFormation, RDS, CloudFront, VPC, Route53, IAM, CloudWatch, Beanstalk, and Lambda.

  • Detailed understanding of core network protocols and services (TCP/IP, HTTP/HTTPS, REST/SOAP, FTPS/SFTP, DNS, SSL, firewalls, load balancers).

  • Experience scripting against APIs.

  • Strong ability to communicate to technical and non-technical recipients via email and written and verbal reports.

  • Strong change management skills and ability to influence decision makers.

  • Ability to direct the diagnosis of technical problems and critical paths and institute remedies.

  • Strong analytical, problem-solving and conceptual skills.

  • Ability to work with different functional groups levels of employees throughout the organization to effectively and professionally achieve results.

  • Strong follow-up skills; ability to organize timelines and follow up with internal and external customer needs.

  • Strong customer service skills.

  • Strong written, oral, and presentation skills, including the ability to present ideas and suggestions clearly and effectively.

  • Strong organizational skills; ability to accomplish multiple tasks within agreed upon timeframes through effective prioritization of duties and functions in a fast paced environment.

  • Strong track record of building and maintaining solid relationships with internal and external customers and vendors.

  • Self-motivated; able to work both independently to complete tasks and respond to department requests and with others to utilize their resources and knowledge to identify high quality solutions.


  • Bachelor’s degree in Computer Science, Engineering, or related discipline, or equivalent work experience required.

  • At least 5 years of Network Engineering experience and at least 2 years of Tier 2/3 Technical Support experience required.

  • At least 2 years of experience with Linux system administration, including virtualization, along with wireless security and RADIUS AAA skills preferred.

  • Solid understanding of network security principles and concepts (including VPN) preferred.

  • CCNA, CCNP, CCNP Cloud, Wireless, etc., technical certifications preferred.


Approximately 95% performed in climate-controlled internal office environment working under normal office conditions. Approximately 5% travel may be required in support of the position’s responsibilities.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel and crouch, lift weight or exert a force up to a maximum of 25 pounds.

American Tower (the “Company”) is an equal opportunity employer and is committed to a diverse workforce. The Company is committed to a policy of equal employment and will not discriminate against an applicant or associate based on his or her age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy or any other category protected under federal, state or local law, regulation or ordinance.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process can contact us at (617) 587-7911 for assistance.